Welcome to Frolic Fusion!

We are committed to providing exceptional service and making sure you are satisfied with your purchase. Our shipping policy outlines the terms and conditions related to our shipping processes. Please carefully review the following information before placing an order with us. For information on refunds, please refer to our separate refund policy.

WE OFFER FREE STANDARD SHIPPING

Delivery Time

Order handling time: 2-3 business days

Standard shipping time: 7-14 business days

We strive to process and ship your orders as quickly as possible. After receiving your order confirmation email, all orders are processed within 2 to 3 business days (excluding weekends and holidays). The processing time is in addition to the estimated shipping time. You will receive another notification when your order has shipped.

Our estimated delivery time for orders is 7-14 business days. Please note that this timeline is an estimate and actual delivery times may vary, depending on factors such as customs processing and courier delays.

Standard shipping times for the countries covered by our delivery partners are presented below:

• United States: within 7-14 business days

• Canada: within 7-14 business days

• Australia: within 7-14 business days

• UK: within 7-14 business days

• Europe: within 7-14 business days (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy and Poland)

To ensure you receive the most accurate shipping rate, please provide the correct shipping address during checkout.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

Duties & Taxes

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
Import Duties & Taxes
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays caused by customs.

Cancellation

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

Customer service

We are here to help and ensure a smooth and enjoyable shopping experience.
For all customer service enquiries, please email us at: support@frolicfusion.com

Phone: +1-800-830-5556

Address: Frolic Fusion, 12219 Stoneybrook Station Pkwy, Huntersville, North Carolina, 28078, United States of America